Enhance customer support and agent efficiency

Yellow.ai’s AI-first automation platform integrates with RingCentral to deliver seamless customer interactions across chat and voice. With advanced LLM-driven capabilities, businesses can automate conversations, transfer AI-handled queries to human agents, and gain contextual insights for faster resolution. The integration enhances agent productivity with real-time conversation history, automated categorization, and customer intelligence, ensuring an efficient and personalized support experience.

Seamless AI-Human Handoff

Effortlessly transfer conversations from Yellow.ai’s AI chatbot to RingCentral’s human agents while preserving full conversation context.

Advanced Voice AI

Deliver human-like, intelligent voice interactions with contextual understanding and real-time response capabilities.

LLM-Powered Automation

Leverage a use-case trained multi-LLM architecture for highly accurate and autonomous customer support experiences.

Context-Rich Agent Support

Agents can access previous conversations, customer history, and sentiment insights for personalized resolutions.

Automated Query Categorization

AI-driven classification of customer queries for faster routing and response.

Enterprise-Grade Security

Fully compliant with ISO, HIPAA, GDPR, and SOC 2 standards to ensure data privacy and security