PCS Vin Solutions Integration
PCS Vin Solutions Integration
by Palitto Consulting Services, Inc.
Enable click-to-dial and screen-pop functionality within Vin Solutions for enhanced customer experience and increased agent productivity.
ALSO AVAILABLE FOR
- RingCentral
- AT&T Office@Hand
- Avaya Cloud Office
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Enhance customer experience and increase agent productivity
Product Description
- Click-to-Dial: Provides Click-to-Dial capabilities within Vin Solutions and any other application, including websites, documents, and email signatures as well as across remote desktop sessions such as RDP and Citrix. With the OCR (Optical Character Recognition) technology the agent hoovers over the phone number to automatically pop the formatted number and allows seamless dialing from the agent’s extension.
- Screen Pop: For inbound calls, provides Screen Pop functionality into the Vin Solutions Client’s Search page to easily find the caller’s account information.
Product Enhancement Option
- Call Logging: Automatically document call details into Vin Solutions for tracking, compliance, and BI (Business Intelligence) analysis.
Prerequisities
- Works with BT Cloud Work Core, Advanced and Ultra.
- System Tray app running on Windows 10 or greater.
- Chrome browser plugin for PCS Screenpop for VinSolutions.
- Vin Solutions APIs not required for Click-to-Dial and Screen Pop.