PCS elead Integration
Enable Click-to-Dial, Screen Pop and Call Logging functionality within elead for enhanced customer experience and increased productivity.
ALSO AVAILABLE FOR
- RingCentral
- AT&T Office@Hand
- Avaya Cloud Office
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Enable Click-to-Dial, Screen Pop and Call Logging functionality within elead
Product Description
Click-to-Dial: Provides Click-to-Dial capabilities within elead and any other application, including websites, documents, and email signatures as well as across remote desktop sessions such as RDP and Citrix. With the OCR (Optical Character Recognition) technology the agent hoovers over the phone number to automatically pop the formatted number and allows seamless dialing from the agent’s extension.
Screen Pop: For inbound calls, provides Screen Pop functionality into elead to easily find the caller’s account information.
Product Enhancement Options
Call Logging: Automatically document call details into elead for tracking, compliance, and BI (Business Intelligence) analysis. This also includes Call transcription in the Activity History.
SMS Integration: Adds Business Messaging logging in the Activity History.