PagerDuty for BT Cloud Phone

PagerDuty is an incident management platform that offers notifications, escalations, on-call scheduling, and other functions to help teams detect and fix infrastructure problems quickly. PagerDuty for BT Cloud Work will generate post notifications to the team messaging conversation of your choice when an incident event is triggered by PagerDuty. With the team messaging app and PagerDuty integrated your team can stay on top of incident management and resolve issues more efficiently.

Benefits:

Productive team collaboration

Get in front of system outages, easily resolve and troubleshoot PagerDuty incidents with your team with automatic post notifications to your team messaging conversation of choice.

Streamlined workflows

Receive post notifications from PagerDuty on all notifications and tag coworkers directly from within the team messaging app, consolidating your work environment into a single view.

Reduce email and app overload

Pull updates automatically into the team messaging app instead of receiving multiple notification emails from PagerDuty.

For more information visit PagerDuty for RingCentral app integration guide.

Requirements

• Must have a BT Cloud Work account
• Enable this integration via the conversation settings menu