MiaRec
MiaRec is designed to help contact centers win back time, improve CX, and increase revenue with Gen AI-powered Conversation Intelligence.
ALSO AVAILABLE FOR
- RingCentral
- AT&T Office@Hand
- Avaya Cloud Office
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
MiaRec for RingCentral
MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Our platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance.
Powered by cutting-edge Generative AI technology, MiaRec solutions enable contact centers to spend less time looking for issues and more time solving them by modernizing and automating workflows. With full visibility into performance and customer insights, they are able to track and act on valuable intelligence at scale with MiaRec.
Highlighted Features Include:
- Auto QA - Gain full visibility by utilizing Generative AI to automatically score 100% of your calls. Contact centers can evaluate a much larger volume compared to manual reviews, ensuring comprehensive coverage and more detailed insights into performance across the entire team.
- Topic Analysis - LLM-based Topic Analysis allows contact centers to simply describe topics in natural language sentences, eliminating the need for exhaustive keyword lists. Leveraging pre-trained LLM capabilities, this solution comprehensively analyzes conversations, taking into account the full context and nuances of dialogue.
- Sentiment Analysis - LLM-based Sentiment Analysis goes beyond merely capturing what customers are saying, it delves into their emotional state as well. By effectively addressing negative sentiments, companies can enhance customer retention and so much more.
- AI Prompt Designer - Easily customize and refine AI prompts within a secure testing environment to ensure that queries will return specific and effective data before deploying them.
Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide. Learn more at www.miarec.com.