Liquid Voice app integration for BT Cloud Work

As a fully integrated BT solution we enable you to record every conversation across BT, BT Contact Center, or RingCX, whether that be a customer call or an internal interaction, and retain these for as long as you are required to do so. We comprehensively tag recordings and link interactions together to make it quick and easy to find and retrieve when required.

We also enable you to gain value from recording interactions with our ability to accurately, and in real-time, transcribe voice and video into text and push this along with the recording to those who need it on any device.

By applying our Interaction Analytics technology, we can drill down into each conversation to understand the content, context, and sentiment, delivering valuable insights into both compliance and the customer experience and highlighting trends that would normally be missed.

Our solutions are helping contact centers to ensure compliance, drive quality management across virtual agents, and to better understand their customers’ behaviors and preferences to deliver an exceptional experience. We are also helping those regulated sectors, both public and private, to ensure that every conversation is captured regardless of whether it occurs over the phone, chat, video, or SMS.

For those organizations moving to BT Cloud Work from an on-premise solution that have legacy recordings, we provide a key advantage of being able to ingest those historic recordings into our platform to provide a single repository for all customer interactions.

Requirements

Physical or Virtual Windows operating system with a minimum of 2-vCPU and 8GB RAM