Freshdesk Premium CTI app integration for BT Cloud Work

Loyally's RingCentral Premium CTI + AI App Features:

1. AI-Powered Call Transcriptions+Summaries:Instant insights with AI-powered call transcriptions and summaries for tickets.
2. Access Call Recordings:Easily access call recordings directly from tickets.
3. Flexible Ticket Creation:Manual or automatic creation for calls and SMS.
4. Enhanced Ticket Notes:Add detailed notes to existing tickets.
5. Streamlined Ticket Management:Automatic ticket pop on IVR input.
6. Efficient Contact Matching:Match contacts based on multiple phone number formats.
7. Comprehensive Caller Insights:Access caller ticket history in Freshdesk.
8. One-Click Dialing:Initiate calls directly from Freshdesk interface.

RingCentral RingEx Functionalities:

1. Hold: Place callers on hold during conversations.
2. Pause: Pause ongoing calls for temporary interruptions.
3. Transfer: Transfer calls to other team members or departments.
4. Mute: Mute your microphone during calls for privacy.
5. Voicemail: Receive and manage voicemail messages from callers.
6. Phonebook: Access a phonebook for quick contact reference.
7. Queue: Manage incoming calls in a queue for efficient call handling.
8. Change Status: Change your availability status to indicate your availability to take calls.

Experience seamless integration and AI-driven capabilities with Loyally's RingCentral premium app for superior customer engagement within your Freshdesk environment.

Ready to enhance your customer support? Get started with Loyally today!

Requirements

TRY 14 DAYS FOR FREE

Price: $12.0/agent/month