ASC Recording Insights app integration

Legally compliant call recording, archiving and analytics

Recording Insights offers users a compliant recording and analytics solution for the entire communication. Based on advanced services speech to text and Natural Language Processing facilitates automated categorization, emotion detection, and translation directly in the app.

Service quality, legal security, and big data

Excellent service quality, fulfilling legal regulations and compliance guidelines, handling huge amounts of data: organizations are facing permanently increasing challenges. Due to directives such as MiFID II and FinVermV, particularly banks and insurance companies are legally obligated to record all consultation calls and professional advice. Recording Insights helps to record communication in compliance with the law as well as to analyze its content, to evaluate internal processes, and to detect market trends.

Advantages at a glance

1. Compliant recording of communication
2. Supports in meeting compliance regulations such as Dodd-Frank, MiFID II, HIPAA, FCDPA and others
3. Powerful, proactive insights using Azure Cognitive Services (transcription, translation, and keyword spotting)
4. Quick and easy deployment thanks to “Click & Buy" (onboarding in less than a day!)
5. Archive in selectable geographical regions/locations