TeamSupport app integration for Avaya Cloud Office

Integrate RingCentral for TeamSupport and provide your agents with the key customer information they need in a snap. When your customers call for help, their ticket history, service agreements and happiness index automatically appear in your TeamSupport account, ensuring a great customer experience. Use any RingCentral device to take calls and automatically bring up the matching TeamSupport account.

Detailed Description:

• Receive calls through your RingCentral phone system directly from within your TeamSupport tickets.
  
• Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can immediately provide insightful conversation.
  
• Agents can effortlessly enter notes about active calls directly in customer and contact records.
  
• Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  
• Use any RingCentral-enabled device: your desk phone, the RingCentral mobile app, or RingCentral for Desktop.
  

Requirements

• TeamSupport for RingCentral is available to all RingCentral Office® customers
  
• You must have a TeamSupport Enterprise Edition account
  
• Supported browsers: Chrome™, Safari™, Firefox™, IE™