RingClone App Integration with Avaya Cloud Office

A World Class Archiving and QA System for Avaya Cloud Office

Archive and administratively supervise communication content from Avaya Cloud Office voice, contact center, text/sms, and team messaging.

Key Features

1. Seamlessly integrate your existing storage solution using industry standard protocols (SSL, TLS, HTTPS)
2. Automatic logarithmic retries are performed on all archival transfers
3. Visual indicators show ongoing archival activity and history
4. Powerful, rich discovery and retrieval of calls and messaging content across all Avaya Cloud Office data, with complex searching support
5. Notation support, custom reporting, and custom data exports
6. Administer group-level access for managers and teams
7. Detailed logs provide insight into any archiving issues (exceeding storage, network issues, etc)

Storage Options

1. OneDrive storage
2. Azure Blob storage
3. Amazon S3 storage
4. Google Drive storage
5. Box storage
6. Dropbox storage
7. On-Premises storage

Complex Search Support for Avaya Cloud Office Voice Data

RingClone ingests metadata for all Avaya Cloud Office communication content, providing data indexing on multiple data points for easy retrieval later. Our powerful search engine also provides complex search tools across voice data. Data points included are: date range, phone numbers, partial phone numbers, extension numbers, names (caller id and extensions), partial names, direction, duration filters, multiple legs per call, and more. High volume data ingestion is supported. Whether you have 100 calls, or 100 million calls, our search engine gives you access instantly.

Keyword Searches for SMS and Messaging.

RingClone’s search interface provides rich interaction with your communication data and content. Set up custom keyword searches to detect compliance risks and anomalies. Searches by user, extension, name, chat, team, and date range are supported.

Notation Capabilities

Flag, store, and make notations on any piece of communication data for auditing and reporting.

Custom Data Exports and Printable Reports

Fulfill your compliance needs with custom report generation from the archive portal. RingClone tracks every detail of your organization’s communication data, and provides rich reporting and data exportation tools.

Fully Customizable

You determine how archived calls are categorized and routed within physical storage. Set up custom, dynamic sub-folders for every user instantly. Or, organize all your calls by date, time, and status with just three clicks. An easy to use drag-and-drop interface gives you access to over 20 call attributes when setting up your configuration, giving you over 7 trillion different ways to set up your account. It's quick. And it's easy.

End-To-End Encryption for all Archival Transfers

All data that is transferred from Avaya Cloud Office’s servers to archival storage is encrypted during transit, ensuring that all data is secure. Industry standard protocols are used for all encryption (SSL, TLS 1.2, HTTPS).

Set It And Forget It

After account initialization, RingClone runs in the background. Redundant processes ensure that all data is archived and channeled through your data routing configuration. RingClone’s monitor page gives you insight into archiving activity, allowing you to identify any archival or ingestion issues.

Listen to Calls

Our search portal doubles as a bridge to your stored archives, giving you instant access to the content (voicemail, recorded calls, text messages, Glip messaging, faxes, attachments). Powered by RingClone’s search engine, all archived data is easy to find and instantly accessible. You never have to leave the portal.

Legal Compliance

RingClone is an easy, inexpensive solution to maintain COX and legal compliance by permanently storing all communication data after it is cleared off of Avaya Cloud Office's servers.

HIPAA Compliant Faxing

Leverage RingClone’s customizable transfer utility to push faxes directly to your on-premise server without sending PII or healthcare data over email. Automatically push faxes to corresponding folders based on department, user, site, and more.

Automatic SalesForce Integration with Archived Content

Automatically update corresponding SalesForce tasks with archived call recordings so that users can listen to the archived recordings directly from the SalesForce portal. Or, use RingClone to automatically create new SalesForce tasks with custom field mapping, and based on custom rules to ensure that all calls are being logged within your SalesForce instance.

RingClone includes support for:

1. Voice data (recorded calls and voicemails)
2. Voice logs
3. Multiple call legs
4. Complex recording and voicemail results
5. Fax activity and images (including all attachments)
6. Fax logs
7. SMS/Texting activity
8. Text conversations
9. SMS/Texting logs
10. Glip/team messaging conversations

Requirements

Supported web browsers

1. Chrome (PC)

2. Chrome (Android)

3. Internet Explorer

4. Edge

5. Firefox

6. Opera

Supported devices:

1. Desktop PC’s (Windows)

2. Desktop PC’s (Apple)

3. Android devices

4. Apple devices

5. Windows devices

Support

Mon - Fri 8:00AM - 5:00PM (UTC-06:00)

918-876-5058

[email protected]