Gamify your contact center to make agents more productive

Why connect your Avaya Cloud Office data with Plecto

Plecto is more than just a regular dashboard tool. Combining real-time KPI visualization, motivating gamification and empowering coaching tools, Plecto is a data visualization tool that increases the activities of your call center agents. Here's what you get when you integrate your Avaya Cloud Office account with Plecto:

Identify - and take action on - your call KPIs 

Take a data-driven approach to your call center performance by visualizing your key Avaya Cloud Office metrics on Plecto’s real-time dashboards. Whether your goal is to improve customer satisfaction, reduce handling time or something else, metric visualization enables agents to take a proactive approach to their performance.

Ignite employee motivation through gamification 

Create a culture of healthy competition among your agents by gamifying their daily activities. Just hit a record CSAT score? Celebrate the success through instant notifications popping up on your TV screens around the office. Looking for a new way to engage and motivate your employees? Hold contests that energize your team and watch them perform like never before!

Accelerate the development of your employees

Standardize your training & personalize your employees' professional development with Plecto's Coaching & Training module. Coach your employees in a way that's data-driven and KPI-focused.

Get all your performance in one place  

With over 150 integrations including Avaya Cloud Office, Plecto enables you to centralize the metrics that matter from all your systems all into one place and create a single source of truth.