OpsGenie for Avaya Cloud Office App

OpsGenie is an alerting, on-call management and incident response orchestration solution trusted by development and operations teams in over 2500 organizations worldwide. OpsGenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and orchestrate communication & collaboration during incident resolution process.

Functionality of the integration

OpsGenie has a webhook integration with team messaging app. Using team messaging, you can forward all the OpsGenie alert activity to team messaging. Users can investigate alerts and see all actions taken without leaving the workspace.

Key benefits

• OpsGenie can constantly update team messaging with the new actions taken on the alerts and avoids context switches between different tools.
  
• The issues and resolution steps become visible to users in the team workspace as well as anyone who may get alert notifications from OpsGenie.
  

Resources 

Integration document

Need Help?

Please do not hesitate to contact us if you require additional help. Our dedicated Customer Success team is available 24x7 to make sure that OpsGenie works for you. Our engineers and other team reps can help you with tips and tricks — as well as with any problems you may have.

Requirements

N/A