Nuclei SMS Archiving for RingCentral

Overview

Nuclei provides Avaya Cloud Office customers with the ability to automatically export, enrich, and archive all SMS communications taking place within RingCentral, including:  

1. SMS Messages
2. MMS Messages
3. Message Attachments

As a first step, the "Nuclei for RingCentral SMS" app must be authorized from RingCentral App Gallery. Afterwards, Nuclei will automatically export RingCentral SMS content into your existing compliance archive. 

Prerequisites

1. RingCentral Enhanced Business SMS 
2. RingCentral High Volume SMS
3. Authorization of Nuclei archiving app

Avaya Cloud Office

The following types of Avaya Cloud Office events are supported for archiving:

1. SMS Messages
2. MMS Messages
3. Message Attachments

SMS / MMS Messages

The following types of metadata are supported for each message: 

1. Message ID
2. Type
3. Creation Time
4. Priority
5. Direction
6. Subject
7. Conversation ID
8. Message Status
9. Message Attachments

The following types of metadata are also supported for each internal message participant: 

1. Name
2. Phone Number
3. Location 

The following types of metadata are also supported for each external message participant: 

1. Phone Number

AI Services

The following Nuclei AI Services are supported with this integration:

1. Automatic Translation
2. Automatic Classification

Supported Archives

The following archiving destinations are supported for Avaya Cloud Office Archiving:

1. Dell EMC SourceOne
2. Global Relay Archive
3. Mimecast Cloud Archive
4. Proofpoint Enterprise Archive
5. Smarsh Digital Safe
6. Smarsh Enterprise Archive
7. Smarsh Professional Archive
8. Veritas Enterprise Vault
9. ZL Unified Archive

More Information

For more information on Compliance Archiving for Avaya Cloud Office and for a demonstration of related capabilities please contact Nuclei's sales team at [email protected].