Busylight app integration for Avaya Cloud Office

kuando Busylight for RingCentral

kuando Busylight is a presence display and call alert system designed to optimize office productivity and eliminate common workplace interruptions.

Supports

1. Avaya Cloud Office Phone/ Office
2. Avaya Cloud Office Phone Video
3. Avaya Cloud Office Contact Center

The ALPHA and OMEGA Busylight UC models are both equipped with a bright LED light display that is small but visible from a distance and built-in speakers to send audio alerts without interfering with computer or headset settings. kuando Busylight's reliable ringer signals incoming calls to ensure fast response times while the real-time presence display automatically changes to reflect the "In a Call" state. The easy 3 step installation allows an effortless rollout/deployment for small or large office environments or departments.

The ALPHA model includes magnet mounting in the rotating mounting foot making it ideal for laptops, thin monitors, tall cubicles, and divider walls. The OMEGA model includes double-sided adhesive mounting and is commonly used in open offices on cubicles, monitors, or any flat applicable surface. Both models have a 9-foot-long USB cord allowing easy placement for visible presence observation without making changes to the office layout or design.

By incorporating the Busylight presence system into your work or office layout, employees can work effectively without interruptions. Because of the simple presence color-code system, passersby know instantly that red means "Do Not Disturb" or green means, "Go/Available", providing complete office conformity with little to no training needed. This polite but effective way of communication provides a consistent workflow in the office and reduces work-related stress.

Working from home? kuando Busylight can be set up in or outside the home office, on hallway walls, or on top of computer monitors. Allowing remote workers to focus distraction-free while notifying the other house residents that they are currently unavailable or in a call.

By removing common office or workplace distractions, productivity can increase as employees feel motivated to achieve more for the company. This translates to fewer sick days or callouts and higher employee morale and retention. An efficient and adaptive work environment allows employees to do their best without feeling burnt-out or overworked.

Kuando Busylight creates the ideal office by eliminating unwanted interruptions, displaying your RingCentral status in real-time, and sending audio/visual alerts for incoming calls.

Now compatible with Call Center mode and Contact Center!

Presence & Ringer benefits

1. Reduce office noise due to the visible reminder of employees in calls
2. Increase UC adoption with the visible indicator of presence and calls
3. Higher efficiency and quality of work due to more focused employees
4. Reduce stress and sick days with a better work environment
5. Increase customers’ satisfaction due to shorter reply time.
6. Lower IT support with standardized and 100% reliable ringer
7. Quick deployment and configuration with the mass deployment of the software

Presence

1. Status light automatically changes color according to your status in Avaya Cloud Office
2. Call Center mode
3. Multicolor LED light
4. 360-degree visible angle
5. Easy to mount on different surfaces
6. 3 brightness settings

Ringer

1. Call alert on incoming calls
2. No audio settings required
3. A USB device – not an audio device
4. Works when PC soundcards/speakers are disabled
5. Easy to pick up calls and dial numbers
6. Possible to ignore or end a call
7. 8 different ringtones
8. 4 settings for volume control

Requirements

1. kuando Busylight Alpha or Omega models
2. Microsoft Window 7 - 10
3. macOS 10.12+
4. .Net 4.x
5. Avaya Cloud Office

Support

[email protected]