Enhance your Avaya Cloud Office solutions with experiential messaging

KBot Spark, powered by KLaunch enhances your Avaya Cloud Office solutions with experiential messaging, conversational AI, and chatbots. Instantly connect with your customers through dynamic Conversational AI flows to assist your business with real time customer engagement.

Take your phone system to the next level with KBot Spark for Avaya Cloud Office. The software that empowers your Avaya Cloud Office solution with Conversational AI, chatbots, and experiential mobile messaging. With the the initial KBot Spark add on you can send your customers automated messages via text any time they call your Avaya Cloud Office number! 

Never miss leads or customers calls again with KBot Spark! 

Spark allows you to trigger SMS-based chatbots using conversational AI when a client calls a RingCentral number. 

Deploy based on: 

Missed calls - never leave a lead wondering where you are, 24-7!​

Answered calls - send services, thank you notes, and follow-up discounts! 

Any call - never staff a phone line again! 

No need to rely on your user's wifi signal. 

Case Study #1 - Missed Calls

The problem: A local business misses calls during non-business hours, and when the calls are returned, the customers have found other solutions. The business is missing out on possible new clients.

The solution: Spark sends a message allowing the customer to engage and request an appointment 24-7, 365 days a year. The business never misses an opportunity to engage with a lead again!

Case Study #2 - Call Center Wait Time and Staffing

The problem: A local food bank doesn't have the staff to support a call center and local neighbors are hanging up instead of waiting to be helped. The local community is suffering.

The solution: With SPARK the food bank no longer needs to staff the call center at all! All inbound callers get a text message and are engaged in a text flow to request support or ask questions. All non-cell phone callers are able to leave a message. Food bank employees are able to spend time supporting neighbors instead of answering endless phone calls.

Cast Study #3 - Post Connection Surveys and Follow-up Offers

The problem: A local business owner wants to follow up with clients who have spoken with his representatives to discover the quality of his customer support, and ensure any negative reviews stay with him and are not posted online.

The solution: SPARK can ensure that every answered call gets a follow-up survey at a predetermined time after the call (30 seconds, 5 min, 3 hours, 5 days...). Not only can the survey tell the business owner about the quality of his customer service, but he can provide those clients with in-text special offers and other incentives to reengage with this brand or offer restitution for negative experiences.