Genesis Incident Aware for Avaya Cloud Office app integration

Empower your organization with Genesis Systems’ Emergency Notification, Incident Tracking and Call Tracking solutions, which fully integrate with RingCentral. Our suite of tools is expertly designed to enhance your communication strategies, elevate safety protocols, and provide you with the critical information you need to effectively manage your organization.

Deliver alerts with precise GPS locations, record incident details, broadcast messages, notify users via SMS, voice or email, trigger remote devices such as overhead paging, simplify your record keeping, track 911 & other emergency calls, monitor phone usage, assemble detailed call analytics, integrate with on-site multicast & SIP equipment, and much more with Genesis for RingCentral.

Core Features:

Emergency Alerting and Management: Integrate directly into your RingCentral platform and initiate critical alerts for emergencies, trigger on events such as dialing 911 (or other critical numbers), and dispatch immediate notifications via app, SMS, voice, email, and more.

Real-Time Incident Response: Facilitate rapid response to emergencies with real-time alerting, including location-rich panic alarms, evacuations, lockdowns, drills weather events and more, all accessible from a variety of mobile and desktop devices.

Integration with Onsite Paging Equipment: Leverage multicast and SIP technologies to seamlessly connect with existing onsite paging systems, amplifying alerting capabilities and increasing reach and reception during critical moments.

Advanced Call Analytics and Tracking: Monitor phone usage, assemble detailed call analytics to identify trends, track misuse and abuse, control expenses and ensure efficient telecommunications management.

Why Choose Genesis with RingCentral?

Unified Communication Platform: Experience a cohesive communication and emergency management system fully integrated with RingCentral, simplifying your day-to-day operations.

Enhanced Safety and Compliance: Ensure rapid response to emergencies and adherence to safety protocols with advanced location tracking and immediate action features.

Data-Driven Decision Making: Leverage in-depth analytics for strategic insights, optimizing your communication and emergency management strategies.

Seamless Technology Integration: Bridge the gap between your RingCentral cloud-based solution and existing onsite equipment, by leveraging the technology you have in place and eliminating the need for costly rip and replacement strategies.

With Genesis Systems and RingCentral, you're not just implementing a solution, you're investing in a future where communication is intuitive, emergencies are managed with precision, and every call brings valuable insights.

Choose Genesis with RingCentral for a smarter, safer, and more strategic approach to communication and emergency management.