Genesis Call Accounting App Integration with Avaya Cloud Office

Elevate your organization's telecommunications intelligence with Genesis Call Accounting, our cloud-based solution that seamlessly meshes with your RingCentral system. Our solution offers you a commanding view over your telephony landscape, empowering you with comprehensive control over costs, performance, usage and system security.

Core Features:

Dynamic Call Tracking and Analysis: Dive into the details of your communication data with Genesis. Genesis delivers precision in tracking, a panoramic view of call patterns, and a deep understanding of peak operational times. Armed with this intelligence, staffing optimization, cost management and resource allocation become a science, not guesswork.

Automated & Customizable Reporting: Discover the power of customized reporting with Genesis, where automation meets flexibility. Receive tailored summarized reports or detailed analytics straight to your inbox, empowering you with the agility to make informed decisions promptly and accurately.

Streamlined Call Management: Genesis streamlines the way you manage calls. Effortlessly navigate through call logs, generate summarized management reports, drill down on call specifics, or access call recordings with precision. Our interface allows for quick review and assessment, enhancing oversight and ensuring only those with authorized access are able to view to your communications data.

Centralized Oversight for Multi-Site Operations: Take command of your communication operations across any distance. Genesis ensures vigilant monitoring and harmonized reporting for all your sites, buildings, locations and remote workers, simplifying communications management while proactively monitoring your network for any suspicious or unauthorized calls or activity.

Seamless Integration with our Enhanced Alerting Solutions:

GenAlert - Emergency Call Oversight: Ensure your environment's safety with GenAlert, an emergency call detection tool that works in tandem with Genesis Call Accounting and Incident Aware. GenAlert instantly notifies your team when emergency numbers are dialed, fostering a rapid organizational response. This synergy enhances situational awareness and accelerates decision-making during these critical incidents.

Incident Aware - Event Tracking & Emergency Management: Complement your communication analytics with Incident Aware, our solution for emergency management and event tracking. Leverage multi-channel alerting, real-time multimedia exchange, location tracking and more to enhance your incident response and emergency preparedness.

Choose Genesis for smarter, safer and more strategic communication and emergency management solution.