CallCabinet for Avaya Cloud Office

CallCabinet offers compliant call recording and conversation analytics to Avaya Cloud Office Phone and Video users.The integration of CallCabinet with Avaya Cloud Office Phone and Video takes your business communication to the next level reshaping how businesses leverage their communication data.

CallCabinet’s solutions enable unrestricted business intelligence within any communications environment. CallCabinet supports Avaya Cloud Office Phone, Avaya Cloud Office Video and soon Avaya Cloud Office Messaging (Q4 2023). 

All plans include:

1. Unlimited recordings & storage
2. 256-bit AES rotating encryption (military-grade data security)
3. Data redundancy & resiliency
4. Global data sovereignty
5. True multi-tenancy
6. Custom retention policies
7. Multi-factor authentication
8. Granular user permissions
9. Call playback, flagging, tagging, notes
10. Agent/team grouping capabilities
11. Custom analytics dashboards
12. API support
13. Multi-language support
14. Global support

What’s new:

1. Leverage the generative AI engagement feature to extract an additional layer of intelligence from recorded data. 

Key Features:

1. Compliant call recording, archiving & storage. Data privacy and security is paramount and CallCabinet ensures all data is handled in strict adherence to the latest in local and international regulatory requirements. 
2. PCI DSS redaction. Sensitive information shared during conversations should always be treated according to local and international regulations and with CallCabinet, no sensitive information is exposed, ever. 
3. AI-driven Conversation Analytics. Uncover insights never seen before with CallCabinet’s deep machine learning (ML), natural language processing (NLP) and multilingual capabilities. 
4. Quality Assurance Tools. With powerful quality assurance tools built into each of CallCabinet’s call recording and analytics offerings, your business will know exactly how well your enterprise is performing customer service, and how you can improve your customer experience. 
5. Data Migration. CallCabinet unlocks legacy and proprietary data for ingestion into the CallCabinet solution for actionable insights across your business’s entire recorded conversation data inventory.  

Benefits:

One call recording & analytics solution for any communications platform mix

CallCabinet can be rapidly deployed to any communications environment for the most complete call recording and business intelligence across your entire organization. 

One Unified User Experience

No matter their location, country, or department, all of your users will enjoy a single pane of glass view on the metrics that matter most.

One End-to-End Solution

Whether 10 or 20,000+ users, simply choose what you need and scale as you grow with CallCabinet’s revolutionary SaaS!

Requirements:

1. A Avaya Cloud Office license
2. Account administrator privileges for the Avaya Cloud Office account