Call AI app integration for Avaya Cloud Office

Mindtickle is a Sales Readiness platform that empowers revenue teams to engage the market with purpose and close deals with confidence. Mindtickle’s sales readiness platform combines multiple solutions — including sales enablement and training, sales content management, conversation intelligence, sales coaching, and analytics — to create a unified approach to readiness.

Mindtickle’s Call AI solution helps world-class companies be ready to grow revenue by recording, transcribing, and analyzing sales calls via Avaya Cloud Office for customer insights and coaching. With conversational insights tightly integrated into sales training and content programs, Call AI helps revenue teams be ready for every selling situation.

Key Features

1. Import every Avaya Cloud Office Call into Mindtickle Call AI - Automatically import all calls directly into Mindtickle Call AI
2. Easy access to all your call recordings- Refer to your call recordings and use the system-generated transcripts to refer to past interactions.
3. Take notes and collaborate- Use Call AI to take notes and collaborate at the individual or team level using the personal or public comments section.
4. Get your action items tracked- Quick access to action items from past client calls.
5. Improvise your calls- Develop your sales conversations using the system-generated insights to make the next call better than the previous one.

Key Benefits:

1. Improve seller productivity: Helps sellers collaborate on meeting prep and follow-ups while bringing powerful customer insights into your CRM.
2. Create more top sellers: Apply individualized coaching, training, and reinforcement exercises informed by AI.
3. Identify and fix deal risks: Address the real-world behaviors that stop your sellers from winning deals.
4. Set the true north for seller performance: See how calls compare to the winning behaviors displayed by top sellers.

Requirements

1. No software installation is required.
2. Requires registration at Call AI prior to usage.
3. Requires authorization by a user with administrative privileges.