Brightmetrics app integration

Using Brightmetrics Business Intelligence to Improve Customer Experience

Having the right data is invaluable in making your phone system a strategic asset for your organization's customer engagement. Brightmetrics makes it easy to tap into the vast amount of data that the Avaya Cloud Office system collects. Use the power of Brightmetrics analytics to gain insights that turn your Avaya Cloud Office system into the ultimate business intelligence resource.

Here are just a few examples of the business intelligence insights Brightmetrics can deliver:

We're Not Like Any Analytics Tool You've Used Before

Many other companies can give you basic reporting for your Avaya Cloud Office phone system. Brightmetrics is not just another reporting tool. We deliver business intelligence analytics that matter to the success of your company. We deliver the full breadth of data necessary to make informed business decisions in a single pane of glass, with the opportunity to manipulate that data in any way you need to find what you're actually looking for. We even provide the ability to drill down into that data for a cradle-to-grave report that paints a true picture of your greatest tool for customer satisfaction.

Understand Your Customer's Experience

The foundation of your company success is the customer experience. Do you really know what those experiences are when customers call your company? Do they get to the right person quickly and on the first try? Are they transferred unnecessarily? How long do they wait on hold? How long are they willing to wait? With the data Brightmetrics gathers from your Avaya Cloud Office phone system, you can build stronger relationships with your customers as it enables you to understand their experience when they reach out to your company.

Measure Your Employee Productivity

Data is vital to managing your organization. If you have employees whose job it is to be on the phone with customers, productivity metrics include how long it takes to handle a call, what percent of calls are handled on the first touch, and many other factors. Without specific metrics, you may not be able to identify who the top performers are in your company. Brightmetrics allows you to dive deeper into the data to quantify what makes them a top performer and identify where others may need coaching.