Surface powerful insights, reporting, and alerts from every conversation

Proactively manage your compliance risk, increase revenue, and improve customer experience by surfacing powerful insights, reporting, and alerts from every conversation.

Citycom applies voice & video quality analysis at the start of the process, to identify the usable files ensuring the system finds what matters. Utilizing our AI and NLP capabilities we provide transcription, sentiment analysis, object, gesture & document recognition as well as voice & facial biometrics. 

1. Analyze 100% of customer interactions for call quality, content, and sentiment
2. Highlight details of any issues and provide analysis of trends
3. Ensures script and disclosure compliance
4. Identifies the known/unknown individual
5. Surfaces any potential risk of document sharing
6. Provides actionable intelligence
7. Benchmarks to improve performance

Requirements

1. Avaya Cloud Office account with Automatic Call Recording (ACR) available
2. No download is required. Voice & Video Analytics is a cloud-based service
3. Existing Citycom account
4. Account administrator privileges for the Avaya Cloud Office account

Support

[email protected]