Akazio app integration for RingCentral

Akazio Cloud Archive

Akazio Journaling app automatically uploads and archives Avaya Cloud Office SMS, Team Messages, and call logs / recordings to the Akazio Cloud Archive. Communications can then be reviewed in a modern web-based portal using the integrated compliance workflow, or securely kept in tamper-proof WORM storage to meet regulatory requirements.

Avaya Cloud Office Data

Setup the connection to Avaya Cloud Office from the Akazio Archive in a couple of clicks, choose which extensions you need capturing, and then let Akazio automatically capture your communication data, back-it-up it in industry-compliant WORM storage, and index it (for super fast searching and eDiscovery).

1. Phone call logs, recordings & voicemail
2. SMS (with attached images and files)
3. High Volume SMS
4. Team Messaging (with attached images and files)
5. Faxes (with attached images and files)

Powerful Search

Search over millions of documents in seconds with Akazio’s power search capabilities. Searchable properties include:

Phone Calls

1. The duration of a recording
2. The result of phone calls (answered, rejected, failed, …)
3. The direction of phone calls (inbound/outbound)
4. Whether the call has a recording or transcript

All Communications

1. The users involved (by name, phone number, id or email)
2. The text contents of communications, or their attachments
3. The date the communications was sent
4. And much more...

Review in Browser

1. View all properties of the calls or messages via the Akazio web portal, or download the original file to review locally
2. Listen to call recordings, video meetings or voicemail using the embedded player
3. Add notes to communications, assign them to users for further review, or author compliance policies to automatically categorize incoming files.

Record-Keeping all in one platform

1. Review Avaya Cloud Office files alongside other channels (like email, Slack or Microsoft Teams). Store and view all the various communication types in one unified archiving platform.
2. Follow communication threads as users transcend channels, taking their conversations from IM to phone to email.
3. Support for early case assessment, with option legal hold options.

Secure Archive

1. All communication data is strongly encrypted (both at-rest and in-transit), with access to the archive protected with the latest in cloud security.
2. The archive offers strict data residency guarantees; organizations can pick the geographical region that they need their data stored in, thereby reducing the concern surrounding the EU/US Data Privacy Shield and GDPR
3. Users can choose for their data to be stored long term in tamper-proof WORM storage.

Transcription Options

1. Integrated audio and video transcription services offered as a paid add-on.
2. Filter to transcribe only the calls or meetings that are important for your organization.

Learn More

Discover further features and pricing tiers at https://www.akazio.com/connector-ringcentral.

Requirements

1. Akazio license (or trial license)
2. Avaya Cloud Office subscription with the ability to install App Gallery apps (Standard, Premium or Ultimate)
3. Avaya Cloud Office admin account