Auditwise Integrator app logo
Auditwise Integrator
by Auditwise

AI-driven quality monitoring software, analysing and transcribing up to 100% of calls to drive automated quality assurance.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Auditwise Integrator app integration

AuditWise Integration

Ditch the spreadsheets and Audit with confidence with AuditWise's powerful suite of software.

Give your management team super insight through our analytics, reporting, and dashboards. Alert management before minor issues become major ones. Complete with compliance reports and functionality, AuditWise can help you improve adherence to company policy and industry regulations.

Features

Integrate AuditWise effortlessly with RingCentral by bringing all your RingCentral data into AuditWise enabling you to assess each interaction securely and easily.

AuditWise best in class dynamic scorecard builder helps you to create your forms easily, leaving more time for scoring!

Our built-in agent dashboards ensure that your agents are always kept in the loop. Help them feel like part of the solution in the compliance process, not part of the problem!

The reporting suite provides a valuable insight into agent performance and customer satisfaction.

With in-built calibration, AuditWise helps you to ensure a consistent and fair approach to scoring.

Why AuditWise?

  1. Ensure that your agents are delivering the right outcome for your customers through score-based metrics
  2. Get notified instantly with breach alerts that can be emailed to the relevant personnel as soon as a scorecard has been completed
  3. Maintain a record of all compliance activity
  4. Demonstrate and evidence that you are treating your customers fairly
  5. Document remedial action taken against any breaches to reduce future risk

You require an active AuditWise account to enable this integration.