AI transcription
Free AI transcription as part of your unified communications solution
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At RingCentral, powerful AI transcription is not just an add-on; it's a core feature that enhances communication across our entire portfolio, including RingEX, RingCX, and RingCentral Events.
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Eager to learn from your customer service calls? Tired of missing key points in long video meetings? With RingCentralās automated transcription supporting all your business operations, youāll never miss a thing.
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Use these accurate transcripts to analyze meetings and continually improve your processes.
Manually transcribing audio for meeting notes or call records is a tedious and time-consuming task that diverts valuable human resources.
By using AI for audio and video transcription, this process becomes quick and reliable, automatically converting recordings from various file formats into text.
AI-generated transcriptions offer two major benefits for your team:
Text transcription can also help you produce varied marketing content. For example, podcasts can be easily converted into blog posts and guides using speech-to-text services, showcasing your expertise with minimal extra effort.
An AI transcription service uses artificial intelligence and machine learning to turn recorded speech into written text.
The top AI transcription services can also understand the context of conversations, identifying topics discussed, actions proposed, and even participants' attitudes.
AI transcription works by using models trained on large amounts of pre-transcribed audio and video files. These models learn patterns in speech, allowing them to accurately transcribe what is said in new audio recordings.
These models contain patterns picked up in those training materials. Every part of speech has an array of associated patterns that can be used to identify it, so this can provide a likely account of what was said in a piece of provided audio.
This alone is useful, but artificial intelligence in transcription has developed greatly over the years and can now do much more.Ā
But AI transcription has advanced beyond basic speech-to-text conversion. It now uses Natural Language Processing (NLP) to understand how language fits together. This helps it handle tricky elements like idioms, homophones, and even whispers, reducing mistakes and saving you time and effort.
RingSense AI for RingEX is a powerful tool that enhances the RingCentral communication platform. It adds valuable and efficient features to make RingCentral services even better.
Hereās what it offers:
The RingCentral mobile app, along with its desktop and online versions, includes an AI notes feature that automatically transcribes and summarizes all RingEX phone calls.
Each summary highlights the main points, action items, decisions made, and any questions that need further attention.
This information is easy to share within or outside the RingCentral platform, helping with detailed call analysis for service improvement and quick updates to callers to show their concerns are being addressed.
RingCentralās AI software for transcription is fast enough to provide live transcriptions during meetings. Participants can see the transcript being created in real time through subtitles as they listen and talk.
These automated captions are great for accessibility, helping people with hearing limitations keep up with the discussion.
Theyāre also useful for everyone in the meeting, offering a quick way to see whatās already been covered. This helps if they miss something, need a break, or want to make sure an idea hasnāt already been mentioned.
Listening to a single voicemail can be time-consuming, and dealing with a long list of them can be overwhelming.
RingCentralās voicemail-to-text feature solves this problem by automatically transcribing voicemails and delivering those visual voicemail transcripts by email and/or to RingCentral apps.
And you can rest assured about compliance with legal regulations. If you need to follow HIPAA regulations, the voicemail-to-text feature will be automatically disabled to protect callers' private data.
AI transcription is powerful, but it's just one part of a complete communication strategy. That's where the full RingCentral platform excels.
With RingCentral, you can unify your communications with RingEX, manage your contact center with RingCX, and run virtual meetings with RingCentral Video. Each solution comes with a wide range of additional features.
By making RingCentral the foundation of your communications, you can use advanced AI features, giving your business better insights and performance.