AI transcription
Get free AI transcription as a core feature of RingCentral’s suite of communications solutions. Smart transcription AI handles note-taking for business calls, audio and video meetings, and voicemail.
Free AI transcription software features as standard
At RingCentral, the best AI transcription software features aren’t an add-on; they enhance communication across our entire portfolio.
With RingEX, you'll experience AI-powered transcription that transforms your calls and meetings into actionable insights. Never miss a crucial detail or lose track of important discussions again.
Taking customer service to the next level, RingCX builds on this foundation by applying AI transcription to every customer interaction. Analyze conversations, identify trends, and coach your team to deliver exceptional experiences every time.
For those times when you need to reach a broader audience, RingCentral Events takes center stage. Our AI transcription technology ensures every moment of your virtual gatherings is captured and easily accessible.
With AI transcription powering every RingCentral solution, you'll revolutionize the way you communicate, collaborate, and connect. Whether you're looking to streamline workflows, enhance customer satisfaction, or boost team productivity, our accurate AI transcription empowers you to analyze interactions, continually improve processes, and make data-driven decisions.
The business benefits of AI transcription services
Manually transcribing audio for meeting notes or call records is a tedious and time-consuming task, and even the best human note-taking is often less accurate than an AI transcriber.
By using AI for audio and video transcription, this process becomes quick and reliable, automatically converting recordings from various file formats into text.
The best AI transcription services offer two major benefits for your team:
- They free up time, allowing your team to focus on tasks that require their unique skills.
- When combined with AI-driven analytics, they help your team make better decisions and communicate more effectively.
AI-powered transcription can also help you produce varied marketing content. For example, podcasts can be easily converted into blog posts and guides using speech-to-text services, showcasing your expertise with minimal extra effort.
The best AI transcription powered by RingSense AI
Built-in AI solutions, including highly accurate AI transcribing features, enhance the RingCentral communication platform. Whether you need a real-time AI transcript of a business call or audio and video transcription powered by AI for all your meetings, RingCentral has you covered.
Call transcripts with smart notes and action items
All RingCentral RingEX plans include AI Assistant features that automatically transcribe and summarize calls and meetings. This AI meeting recorder ensures that no detail is missed, while the smart transcription and summarization tools extract key information from your conversations.
You don’t just get AI live transcription, either. Each summary highlights the main points, action items, decisions made, and any questions that need further attention.
This information is easy to share within or outside the RingCentral platform, helping with detailed call analysis for service improvement and quick updates to callers to show their concerns are being addressed.
Live meeting transcriptions and closed captions
RingCentral’s AI software for transcription is fast enough to provide live transcriptions during meetings. Participants can see the transcript being created in real time through subtitles as they listen and talk.
These automated captions are great for accessibility, helping people with hearing limitations keep up with the discussion.
They’re also useful for everyone in the meeting, offering a quick way to see what’s already been covered. This helps if they miss something, need a break, or want to make sure an idea hasn’t already been mentioned.
AI transcription tool for voicemails
Listening to a single voicemail can be time-consuming, and dealing with a long list of them can be overwhelming. That’s where AI transcription tools come in again.
RingCentral’s voicemail-to-text feature solves this problem by automatically transcribing voicemails and delivering those visual voicemail transcripts by email and/or to RingCentral apps.
And you can rest assured about compliance with legal regulations. If you need to follow HIPAA regulations, the voicemail-to-text feature will be automatically disabled to protect callers' private data.
All as part of your comprehensive business communications platform
AI transcription is powerful, but it's just one part of a complete communication strategy. That's where the full RingCentral platform excels.
With RingCentral, you can unify your communications with RingEX, manage your contact center with RingCX, and more. Each solution, what’s more, comes with a wide range of additional features powered by AI.
By making RingCentral the foundation of your communications, your business can achieve better insights and performance.
AI transcription FAQs
It works by using models trained on large amounts of pre-transcribed audio and video files. These models learn patterns in speech, allowing them to accurately transcribe what is said in new audio recordings.
AI voice transcription has advanced beyond basic speech-to-text conversion. It now uses Natural Language Processing (NLP) to understand how language fits together. This helps it handle tricky elements like idioms, homophones, and even whispers, reducing mistakes and saving you time and effort.
Human transcription, on the other hand, is slower and more expensive, but a skilled transcriber can catch subtle details like regional dialects and specific jargon, providing near-perfect accuracy.
If your source audio is crisp and the speakers articulate clearly, you may find that most AI transcripts are flawless. Even if you need to make occasional tweaks, your workflow will be much quicker than if you had to start from scratch.
And given that AI transcription tools often boast additional features, such as summarization and action identification, a well-made system that can transcribe audio can often save even more time.
Factor in the prospect of using integrations to automate follow-up tasks (such as passing actions to project management tools or setting up meetings) and the potential for efficiency only grows.
For example, while Google Docs offers voice typing by default, it also requires the user to explicitly identify appropriate punctuation marks as they speak, slowing them down.
An effective way to transcribe audio to text without raising your spend on communication tools is to choose a communications platform that provides the many benefits of AI transcription as part of its fundamental value proposition.
At RingCentral, powerful AI transcription is not just an add-on; it's a core feature that enhances communication across our entire portfolio.