AI transcription
Free AI transcription as part of your unified communications solution
Audio and video transcription powered by AI
At RingCentral, powerful AI transcription is not just an add-on; it's a core feature that enhances communication across our entire portfolio, including RingEX, RingCX, and RingCentral Events.
Eager to learn from your customer service calls? Tired of missing key points in long video meetings? With RingCentral’s automated transcription supporting all your business operations, you’ll never miss a thing.
Use these accurate transcripts to analyze meetings and continually improve your processes.
AI transcription benefits for your business
Manually transcribing audio for meeting notes or call records is a tedious and time-consuming task that diverts valuable human resources.
By using AI for audio and video transcription, this process becomes quick and reliable, automatically converting recordings from various file formats into text.
AI-generated transcriptions offer two major benefits for your team:
- They free up time, allowing your team to focus on tasks that require their unique skills.
- When combined with AI-driven analytics, they help your team make better decisions and communicate more effectively.
Text transcription can also help you produce varied marketing content. For example, podcasts can be easily converted into blog posts and guides using speech-to-text services, showcasing your expertise with minimal extra effort.
What is an AI transcription service & how do they work?
An AI transcription service uses artificial intelligence and machine learning to turn recorded speech into written text.
The top AI transcription services can also understand the context of conversations, identifying topics discussed, actions proposed, and even participants' attitudes.
AI transcription works by using models trained on large amounts of pre-transcribed audio and video files. These models learn patterns in speech, allowing them to accurately transcribe what is said in new audio recordings.
These models contain patterns picked up in those training materials. Every part of speech has an array of associated patterns that can be used to identify it, so this can provide a likely account of what was said in a piece of provided audio.
This alone is useful, but artificial intelligence in transcription has developed greatly over the years and can now do much more.
But AI transcription has advanced beyond basic speech-to-text conversion. It now uses Natural Language Processing (NLP) to understand how language fits together. This helps it handle tricky elements like idioms, homophones, and even whispers, reducing mistakes and saving you time and effort.
The best AI transcription powered by RingSense AI
RingSense AI for RingEX is a powerful tool that enhances the RingCentral communication platform. It adds valuable and efficient features to make RingCentral services even better.
Here’s what it offers:
Call transcripts with smart notes and action items
The RingCentral mobile app, along with its desktop and online versions, includes an AI notes feature that automatically transcribes and summarizes all RingEX phone calls.
Each summary highlights the main points, action items, decisions made, and any questions that need further attention.
This information is easy to share within or outside the RingCentral platform, helping with detailed call analysis for service improvement and quick updates to callers to show their concerns are being addressed.
Live meeting transcriptions and closed captions
RingCentral’s AI software for transcription is fast enough to provide live transcriptions during meetings. Participants can see the transcript being created in real time through subtitles as they listen and talk.
These automated captions are great for accessibility, helping people with hearing limitations keep up with the discussion.
They’re also useful for everyone in the meeting, offering a quick way to see what’s already been covered. This helps if they miss something, need a break, or want to make sure an idea hasn’t already been mentioned.
Voicemail transcription
Listening to a single voicemail can be time-consuming, and dealing with a long list of them can be overwhelming.
RingCentral’s voicemail-to-text feature solves this problem by automatically transcribing voicemails and delivering those visual voicemail transcripts by email and/or to RingCentral apps.
And you can rest assured about compliance with legal regulations. If you need to follow HIPAA regulations, the voicemail-to-text feature will be automatically disabled to protect callers' private data.
All as part of your comprehensive business communications platform
AI transcription is powerful, but it's just one part of a complete communication strategy. That's where the full RingCentral platform excels.
With RingCentral, you can unify your communications with RingEX, manage your contact center with RingCX, and run virtual meetings with RingCentral Video. Each solution comes with a wide range of additional features.
By making RingCentral the foundation of your communications, you can use advanced AI features, giving your business better insights and performance.
AI transcription frequently asked questions (FAQs)
Choosing between AI and human transcription depends on the job. AI transcription is fast and affordable, making it great for quick results when perfect accuracy isn't required. While AI accuracy varies, the best tools can deliver impressive results.
Human transcription, on the other hand, is slower and more expensive, but a skilled transcriber can catch subtle details like regional dialects and specific jargon, providing near-perfect accuracy.
For critical tasks, like transcribing a business speech that could affect stock prices, expert human transcription is the better choice, at least for now.
If you regularly need to transcribe lengthy audio recordings, then yes, adding an AI transcription tool to your toolkit will save you a lot of time.
If your source audio is crisp and the speakers articulate clearly, you may find that most AI transcripts are flawless. Even if you need to make occasional tweaks, your workflow will be much quicker than if you had to start from scratch.
If your source audio is crisp and the speakers articulate clearly, you may find that most AI transcripts are flawless. Even if you need to make occasional tweaks, your workflow will be much quicker than if you had to start from scratch.
And given that AI transcription tools often boast additional features, such as summarization and action identification, a well-made system that can transcribe audio can often save even more time.
Factor in the prospect of using integrations to automate follow-up tasks (such as passing actions to project management tools or setting up meetings) and the potential for efficiency only grows.
Yes, there are numerous free speech transcription services available online. Keep in mind, though, that a free transcription AI tool (at least, one that isn’t attached to a trusted communications system) is likely to produce poor or inconsistent results and work with major limitations that push you to pay for better quality.
For example, while Google Docs offers voice typing by default, it also requires the user to explicitly identify appropriate punctuation marks as they speak, slowing them down.
An effective way to transcribe audio to text without raising your spend on communication tools is to choose a communications platform that provides the many benefits of AI transcription as part of its fundamental value proposition.
That way, you’ll always have an AI transcript when you want one without needing to worry about it.
For example, while Google Docs offers voice typing by default, it also requires the user to explicitly identify appropriate punctuation marks as they speak, slowing them down.
An effective way to transcribe audio to text without raising your spend on communication tools is to choose a communications platform that provides the many benefits of AI transcription as part of its fundamental value proposition.
That way, you’ll always have an AI transcript when you want one without needing to worry about it.
The cost of consumer-level AI transcription varies enormously, ranging from nothing at all for some limited online services to hundreds of dollars per year for more advanced subscription-based services.
Enterprise-grade AI transcription tends to require custom quotes, offering much more varied feature sets but bringing much more substantial price tags.
Enterprise-grade AI transcription tends to require custom quotes, offering much more varied feature sets but bringing much more substantial price tags.
Spending more on transcription services also brings promises of reliability and uptime guarantees. Businesses only needing occasional transcription can deal with some downtime, but others may require transcription services to be available and responsive at all times.
At RingCentral, powerful AI transcription is not just an add-on; it's a core feature that enhances communication across our entire portfolio.
If you’re looking to transcribe a short and clear section of audio (from a lossless WAV file, for instance) and don’t need the results to be error-free, you should be fine using a free transcription AI app.
But if you’re working with low-quality audio, heavy background noise, multiple speakers, niche terms, or particularly long recordings, you should pay for a better AI transcription service or a human transcriber. Even the best free AI transcription services can’t compete with that level of quality.
But if you’re working with low-quality audio, heavy background noise, multiple speakers, niche terms, or particularly long recordings, you should pay for a better AI transcription service or a human transcriber. Even the best free AI transcription services can’t compete with that level of quality.
You should also think carefully about the relative lack of security inherent to free transcription services.
If you’re not planning to transcribe private and/or sensitive content then this shouldn’t matter. Transcription for business purposes, though, will often introduce the potential for compliance issues, and it’s best not to take the risk of using a service that could suffer a damaging data breach.