RingCentral RingCX

Effortless customer experiences, powered by AI

Easily manage agents, enhance performance, and improve customer satisfaction, all on one omnichannel platform.

Connects with customers on voice & 20+ channels in one seamless platform
Improve productivity with AI-driven insights, live assist, and auto-summaries
Easy-to-deploy, high security, and reliable 99.999% availability

Get a free quote and start saving up to 30%

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Trusted by over 400,000 businesses around the world

AI contact center solution for effortless customer satisfaction

AI-powered

RingSense is at the core of RingCX–intuitively generating insights, automation, and assistance across the entire customer experience.

Omnichannel

Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channels—all included in one license.

Easy-to-deploy

Businesses of all sizes can deploy a new contact center in just a few days. Plus, our 99.999% availability keeps your agents connected, from anywhere.

Easy-to-use

From immersive agent experiences to  AI-powered coaching for supervisors,  RingCX is designed to create effortless workflows for everyone.

Simple pricing

Get unlimited minutes, with monthly pricing starting at just $65 per user. Plus, access all our core contact center features and built-in AI—all in one package.

Enhance every customer interaction with RingCX

Play Video: The RingCentral RingCX dashboard

Play Video: The RingCentral RingCX dashboard

Play Video: The RingCentral RingCX dashboard

A powerful, yet easy-to-use contact center

Agents

Empower all your agents in one workspace

Agents

Empower all your agents in one workspace

Leverage AI summaries so that agents can stay focused on the customer

Eliminate the need for note-taking by delivering instant AI summaries and recommended action items after every customer interaction.

Give agents an immersive experience

Seamlessly manage omnichannel interactions using voice, video, and 20+ digital channels in a single, immersive agent workspace. Plus, embed RingCX within CRMs like Hubspot, ServiceNow, Microsoft Dynamics 365, and more.

Streamline interactions with live agent assist

Support agents with on-time contextual knowledge and suggested answers, so they can provide faster customer support at every step.

A mobile phone displaying a doctor and their patient and a pop-up window of chatbot support message about appointment confirmation

SUPERVISORS

Improve customer and agent satisfaction with AI

An overview of a contact center agent showing total number of calls, sentiment and energy scores, longest monologue time

SUPERVISORS

Improve customer and agent satisfaction with AI

Streamline quality management & coaching

Improve CSAT scores across all your customer calls by offering real-time guidance for agents, and AI-generated score cards after every conversation.

Quickly identify agent performance at a glance

Give supervisors a clear view of your contact center's performance with a single dashboard powered by RingSense conversational analytics.

Get the full picture with live dashboards & reports

Leverage more than 250 out-of-the-box reports or choose from over 350 available metrics to create live custom reports and dashboards across the entire customer journey.

BUSINESS LEADERS

Manage an efficient and  effective CX operation

Benefit from the lowest total cost of ownership

RingCX offers cost-effective solutions and predictable, fixed-rate pricing. Monthly plans start at just $65 per user, with unlimited local calling.

Get actionable CX business insights

Gain real-time access to crucial performance data, including call volumes and agent performance, and Interaction Analytics, such as customer sentiment and trending topics.

Deliver effortless customer service  with a future-proof solution

Empower your business with continual innovation across customer channels, agent experiences, supervisor automation, and AI transformation.

A couple of contact center managers looking over agent scorecards

Quickly deploy an AI-powered contact center that empowers your team.

Read the case study

What amazes me is how intuitive RingCX is.  It brings voice calls and all our digital channels into a single pane of glass.

Jaimie Bell, VP of Client Solutions | Office Gurus

Products used:

RingCX

Read the case study

My small team of agents handles more than 7,000 calls each month. And since we moved to RingCX, our agents answer 97% of those calls within 2 minutes.

Patient Support Manager | Easton Dermatology Associates

Products used:

RingCX

Read the case study

With RingCX, we handle 1,500 inbound & 1,000 outbound calls daily while keeping a low 3% abandonment rate, ensuring a world-class customer experience.

Bill Heep, Director of Communications and Systems | AUTOPAY

Products used:

RingCX

Read the case study

Before, we spent 13+ hours a month reviewing over 100 calls. Now, AI identifies key moments in 1-2 minutes, reducing review times to 5 hours so managers can coach more effectively.

Joe Phelps, Intake Director | The Husband and Wife Law Firm

Products used:

RingCX

Create effortless customer experiences with AI

Experience our AI-powered contact center in action