Voicemail

Voicemail that lets customers call you on a toll free number, thus increasing your business call volume. RingCentral Voicemail can be emailed, accessed online, saved to your PC. You can even screen and answer incoming calls through your PC. And RingCentral Voicemail comes packed with powerful PBX and fax features, all at a low, risk-free monthly cost.

With RingCentral's voicemail, you can check your messages from anywhere when it's convenient for you, send callers to voicemail in real time, and you no longer have to worry about missing calls.

RingCentral has several voicemail delivery and notification options including email, a desktop call management tool, your online account and your phone. If you choose email delivery as one of your options, new RingCentral voicemails will immediately be sent to you as a wav file that you can play over your computer speakers. New voicemails are stored in your RingCentral online account for up to 30 days - and you can store them locally to listen when offline. To access your messages by phone, simply call your RingCentral number from anywhere in the world and punch in your PIN. If you use a local number, leaving and listening to voicemail by phone is FREE - you won't be charged any minutes. You can return the call instantly by pressing a number on your phone - no need to write any numbers down - or, if you're in your RingCentral online account, click a link with your mouse to return calls.

As a RingCentral subscriber, you get up to 100 mailboxes for voicemail and faxes. All of your RingCentral mailboxes are password-protected, and only you and your employees can access them. You can distribute these mailboxes to employees stationed anywhere in the world, and assign them greetings you've recorded via your computer or by phone - or use one of the pre-recorded greetings RingCentral provides for you. RingCentral has even partnered with a recording studio to help you get a more professional sound that's tailored to your business.

In addition, you can send callers to voicemail in real time with RingCentral's exclusive Call Controller feature. When someone calls, they'll hear a professional greeting and you'll see your Call Controller pop up on your computer screen. Call Controller identifies the caller and gives you four options: Accept the call, send the call to voicemail, reply with a text-to-speech message, or reject the call. Just click Send to voicemail to prompt a caller to leave a message. Not online? You can also send callers to voicemail in real-time by phone - an auto-attendant will present you with that option as the caller holds. If you've missed the call entirely - e.g., you weren't near a phone or computer - you will nevertheless be alerted to the call via a text message on your phone or pager.

Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon's columnist page.

RingCentral voicemail allows users to check messages from anywhere, as well as to send callers to voicemail in real-time. Thanks to RingCentral, missing calls is no longer something to worry about.

RingCentral has a variety of voicemail delivery and notification options. These options include email and a desktop call management tool. If a user chooses email delivery as one of their RingCentral options, new voicemail can be sent in .wav format so that they can be played over computer speakers. Voicemail is also stored in an online RingCentral account for up to a month.

Voicemail messages can be accessed via phone by calling your assigned RingCentral number and entering the PIN. Those using local numbers can leave and listen to voicemail for free, and can call voicemail instantly by pressing a number on the phone. Those with an online RingCentral account can also return voicemail calls by clicking a link.

RingCentral subscribers get up to 100 mailboxes, all of which are password-protected. These mailboxes can be distributed to employees anywhere. As far as pre-recorded messages, RingCentral has partnered with a recording studio to assure a professional sound for voicemail.

Users can also send callers to voicemail in real-time via RingCentral's call controller feature, which identifies the caller and gives the user four options: accept, send to voicemail, reply with a text-to-speech message, or reject the call.

Callers can also be sent to voicemail via photo. A RingCentral auto-attendant will present you with the option. Users will be alerted to the call via text message if they're not online. This is only the beginning of what RingCentral can do for your voicemail needs.

Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon's columnist page.

It might sound pretty basic, but a robust voicemail system is something every business can benefit from having. Sophisticated voicemail is useful for global enterprises and for small businesses with only one or a few employees. Yet until recently, small businesses did not have access to robust voicemail features.

At its most basic level, voicemail is a system used to manage phone messages for a group of people. The simplest form of voicemail emulates an answering machine, allowing callers to choose whom they wish to leave message for. Voicemail can be so much more than that, however.

The first level of sophistication voicemail has over answering machines include features like answering many phone at once and storing messages in mailboxes associated with specific phone numbers. A second level of voicemail sophistication involves things like forwarding messages from one mailbox to another and leaving messages for more than one mailbox simultaneously.

Take another step up the voicemail sophistication ladder and things start to get really interesting. Since voicemail is about getting messages to specific people, modern systems provide multiple delivery options and alerts. This means the recipient can retrieve voicemail messages via e-mail, a Web-based account, and using a voice-equipped desktop computer.

Voicemail messages can also, of course, be retrieved by phone. In the past, voicemail was only accessible by dialing into the system from a desktop phone. That.s changed. Recipients can now retrieve their voicemail messages from any phone.fixed-line or mobile.by dialing a local access number. Recipients can also be notified of voicemail messages via alerts.

Providing a direct, friendly experience for callers is also a feature of modern voicemail systems. Voicemail systems can be configured, for example, to play different greetings to different callers. Users can also be presented, from within the voicemail system, with an option to transfer to another phone number in order to reach a live person.

These and other robust voicemail features are now available at a price small businesses can afford. Voicemail has come a long way from its simpler days of merely recording and storing messages.

Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke.s columnist page.